Withdraw from your purchase
This is where you undo a purchase. You don't need to give a reason and you don't need to talk to anyone. Two steps and you're done.
It's in your order confirmation. If you don't know it, leave it blank; we'll look it up by your email address.
Prefer email or the model form
That works just as well. Email hallo@skillido.com from the address you ordered with and say that you withdraw from your purchase. The model withdrawal form is at the bottom of the terms and conditions, but you don't have to use it.
Withdrawal period or guarantee
At checkout we ask whether we may deliver right away. If you say yes, you give up your legal withdrawal period of fourteen days. That's why we ask it separately and why the box isn't ticked in advance.
For you it makes no difference. If you said no, you still have your fourteen days. If you said yes, our own guarantee applies: within fourteen days of your purchase you get your money back if you ask, without a reason, even if you already played everything. Either way, you use the same form above.
What happens next
You get a confirmation by email within an hour. We refund you within fourteen days, using the same payment method you paid with. Your access stops when we issue the refund.